Built to last.
Backed by us.

This warranty applies only to Kiri smart pouches purchased new from carrykiri.com or an authorised Kiri reseller. It is non-transferable and applies only to the original purchaser.

Kiri’s 12-month limited warranty covers defects in materials and workmanship under normal use, including:

• Internal sensors, electronics, and circuitry
• Bluetooth Low Energy (BLE) connectivity hardware
• Zippers, closures, and structural seams
• Insulating materials of the pouch interior

If a defect appears within the warranty period, Kiri will, at our discretion, repair the unit, replace it with a new or refurbished unit of equivalent function, or refund the purchase price.

• Damage from accidents, drops, impacts, or misuse, including liquid exposure beyond the product's stated water-resistance rating.
• Cosmetic wear, including colour fading, scuffs, scratches, or fabric pilling that does not affect function.
• Battery replacement. The Kiri smart pouch uses a user-replaceable CR2032 coin-cell battery. Battery life depends on usage patterns, the number of alerts and beeps issued, and environmental conditions. Replacement batteries are a consumable and are not covered by this warranty.
• Damage from unauthorised modification or repair, including any service performed by anyone other than Kiri or a Kiri-authorised partner.
• Damage from use with non-approved accessories or chargers.
• Loss or theft.
• Products purchased from unauthorised resellers, second-hand sales, or units with removed or altered serial numbers.
• The contents of the pouch. This warranty covers the pouch itself, not the medications, auto-injectors, or any other items you choose to carry inside it. Always check the expiration and condition of your medications according to your physician's guidance.
• Service interruptions. Kiri+ subscription services, app availability, and cloud-connected features are governed by separate terms and are not covered by this hardware warranty.

1. 1Contact us with your order number and a short description of the issue. Photos or a brief video help us move faster.
2. 2We may ask a few follow-up questions to confirm the issue is covered.
3. 3If approved, we'll send a prepaid return label and ship a replacement or process a refund within 5 business days of receiving the returned unit.
4. 4Please back up any data from your Kiri account before returning a unit. Warranty service may involve resetting or replacing the device, and Kiri is not responsible for data stored only on the returned hardware.

To the maximum extent permitted by applicable law, Kiri’s total liability under this limited warranty is capped at the purchase price you paid for the affected pouch. Kiri is not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost data, lost time, lost profits, or injury or harm of any kind arising from the use, misuse, or inability to use the product.

This limited warranty is the only express warranty Kiri provides for the smart pouch. To the extent permitted by applicable law, all implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the warranty period.

This warranty is in addition to, and does not affect, the statutory rights you have under the consumer protection laws of your country or state.

If you are a consumer in the European Union, you are entitled to a minimum two-year legal guarantee of conformity for goods, in line with Directive (EU) 2019/771. This statutory right exists regardless of any voluntary commercial warranty Kiri provides.

In the United States, this warranty gives you specific legal rights. You may also have other rights that vary by state.

Questions about your warranty, or want to start a claim? Contact us here. We respond personally to every message.

This warranty is governed by the laws of the State of [to be confirmed], USA, without regard to its conflict-of-laws principles, except where applicable consumer protection law provides otherwise.